简介：

KYC Account Operations Agent (M+ Group) Belgrade 15th of March 2021 - 1st of September 2025.

As a KYC Agent, my primary responsibility is to ensure compliance with regulatory requirements by verifying the identity of clients and assessing potential risks. This involves collecting and reviewing documentation such as identification, proof of address, and financial records to confirm the legitimacy of customers. I conduct thorough background checks, analyze transaction histories, and flag suspicious activities to prevent fraud and money laundering. In addition to performing due diligence, I maintain accurate records and ensure timely updates of customer information. My role contributes to upholding the integrity of the organization’s operations while adhering to industry regulations and fostering a secure financial environment for clients from all over the world. Additionally my responsibility was to ensure the accurate and timely processing of financial transactions. I managed various payment methods, including bank transfers, credit card payments, and digital wallets, ensuring compliance with internal procedures and regulatory requirements. My role involved verifying payment details, confirming transaction amounts, and addressing any discrepancies or issues promptly.

Customer support (M+ Group) Belgrade 27 of November 2021 - 15 of March 2022 th th As a Customer Support Representative, my role involves providing exceptional service to customers by addressing inquiries, resolving issues, and offering guidance on products and services. I handle customer interactions through various channels, including phone, email ensuring timely and effective solutions to their concerns. Management Skills Time management Negotiation Critical Thinking Analytics

Sales Agent (Tesla 24H) Novi Sad 2019-2021 As an Insurance Sales Representative, my role involves providing clients with tailored insurance solutions to meet their individual needs. This includes assessing clients’ requirements, explaining various insurance policies, and advising on the best coverage options. Key responsibilities include building and maintaining a portfolio of clients, generating leads, and nurturing relationships through proactive follow-up and excellent customer service.

Online English Teaching at BIBO Global (2015-2017)

Voluntary work Kindergarten / Pre-school Volunteer | [2015 -2017]